Have you ever delegated a task to your team, forgotten to follow up, and then realized too late that it was never done? That sinking feeling of a missed opportunity, lost client, or poor business practice is the opposite of what you wanted when you hired a team around you. In fact, they were supposed to help grow your business by closing more clients. If you’re ready to have a well-trained team who gets things done, we’d like to show you how SOPs will empower your team.
When you architect your business through SOPs, you can build a business that will thrive while giving you the freedom to work when and where you want. They will alleviate your fears around leaving the office early for some much-needed thinking time. You will find that the work goes on even when you aren’t around. How could this be possible? It’s because your team not only knows what needs to be done, but how you’d do it. This empowers them to take action towards scoreboard goals that will grow your business.
This is good for your customers and clients as well. You likely built your business through trust and rapport with them. Now, they will get the same experience with your team that they came to know and love. Instead of missed opportunities, hesitation when making the sale, and knowledge gaps, your clients will be served well no matter which team member is working with them.
So how do you create SOPs that truly empower your team?
MAKE YOUR SOPs EASY TO ACCESS
Think about that one box full of paperwork that came with your appliances and electronics. While you may have recently read through a complete book, you probably haven’t read an instruction manual cover to cover.
Your training manuals at work are the Mr. Coffee manuals of your home. No one really wants to read them, and they only pick them up when they have to. A training manual with technical jargon isn’t the most engaging way to share information. However, you may have only had time to pull reference information and compile it into a binder. And you could argue that, when you hire someone, it’s their responsibility to take advantage of the training materials you provide.
Unfortunately, it just isn’t that simple today. We’ve found that team members are more likely to make use of training materials that are in video format. A simple Zoom recording with your expertise and some screen sharing could provide much greater results than a written version of best practices.